Refund and Returns Policy

  1. Eligibility for Returns:
    • We accept returns within 14 days of the delivery date.
    • Masks must be unworn, unwashed, and in their original condition.
    • Customized or personalized masks are not eligible for returns unless they arrive damaged or defective.
  2. How to Initiate a Return:
    • Contact us via email or through our website to request a return.
    • Provide your order number and a brief reason for the return.
  3. Return Shipping:
    • Customers are responsible for return shipping costs.
    • We recommend using a trackable shipping method to ensure safe delivery.
  4. Refunds:
    • Once we receive the returned mask and verify its condition, we will process a refund.
    • Refunds will be issued to the original payment method within 5 business days.
  5. Exchanges:
    • If you’d like to exchange your mask for a different design or size, please contact us.
    • Exchanges are subject to availability.
  6. Damaged or Defective Masks:
    • If your mask arrives damaged or defective, please notify us immediately.
    • We’ll arrange for a replacement or issue a refund.
Shopping cart
Sign in

No account yet?

Start typing to see products you are looking for.
Select your currency
GBP Pound sterling
Shop
0 Wishlist
0 items Cart
My account