Refund and Returns Policy

Last updated: 21 June 2026

Every Devil’s Dreamworld piece is handmade, and many are made to order or custom commissioned. This policy explains your options if something isn’t right. It sits alongside your legal rights under UK consumer law and does not affect them.

Damaged or faulty items

If your order arrives damaged, faulty, or not as described, email admin@devilsdreamworld.com within 14 days of delivery with your order number and clear photos. We’ll arrange a repair, replacement, or full refund. Under the Consumer Rights Act 2015 you have up to 30 days to reject a faulty item for a full refund.

Standard (non-custom) items

For ready-made items that are not personalised, you may cancel within 14 days of receiving them under the Consumer Contracts Regulations. Tell us within that period, then return the item unused and in its original condition within 14 days. Refunds are issued once we receive it. You are responsible for return postage unless the item is faulty.

Custom and made-to-order pieces

Because custom, personalised, and made-to-order pieces are created specifically for you, they are exempt from the standard 14-day cancellation right and can’t be returned for a change of mind. This does not affect your rights if the item is faulty or not as described. We confirm details and share progress before completing commissions so you’re happy with them.

How to request a return

Email admin@devilsdreamworld.com with your order number and reason. We’ll confirm the next steps and a return address where applicable. Please don’t send items back before contacting us.

Refunds

Approved refunds are made to your original payment method within 14 days of us receiving the returned item or agreeing the refund. Original shipping costs are refunded only where the item is faulty or incorrect.